- How to place an order?
You can directly select the desired items on the website, add them to your cart, and complete the checkout. We will confirm your order via email after successful payment.
- What payment methods are available?
We support major credit cards, subject to availability on the checkout page.
- How long does shipping take?
Order processing time is usually 1-2 business days. After shipment, standard delivery takes 3-7 business days, and expedited delivery within the US takes 1-3 business days.
- How to track my shipment?
After shipment, we will provide a tracking number. You can check the delivery status on the logistics company’s website or the order page.
- Can I modify or cancel my order?
Once an order enters the shipping process, it cannot be modified or canceled. For assistance, please contact us via email or phone as soon as possible.
- Is there a quality guarantee for the products?
All our products undergo strict quality inspection. If you find any quality problems during use, please submit a return or exchange request promptly.
- How do I apply for a return or refund?
Please submit a return request via email within 30 days of receiving the goods, including your order number and the reason for return. We will provide return procedures and address instructions.
- How are shipping costs calculated?
Shipping costs are calculated based on your order and delivery method. Some promotions or events may offer free shipping or discounts.
- What outdoor environments is this product suitable for?
We recommend choosing the appropriate outdoor setting based on the product description and your actual needs, such as camping, hiking, or travel.
- How to contact customer service?
For any other questions or assistance, please contact us through the following methods:
Email: bryana@rhyefly.shop
Phone: +1 9844050889